Shipping policy
Effective Date: 07th March, 25
Contact Email: hello@thepranahomes.com
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Shipping Locations
We currently ship across India. International shipping is not available at this time.
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Processing Time
Orders are processed within 21 business days (excluding weekends and holidays).
Orders placed after 8 pm IST will be processed the next business day.
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Shipping Methods & Delivery Time
Standard Shipping: 5-7 business days
Express Shipping: 4-5 business days
Same-Day Delivery: Available for select pin codes (order before 8 pm IST).
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Shipping Charges
As per actuals.
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Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS from the respective courier service.
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Delays & Issues
Delays may occur due to unforeseen circumstances (e.g., weather, holidays).
If your order hasn’t arrived, contact us at hello@thepranahomes.com with your order number.
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Return to Sender
If an order is returned due to incorrect address/unavailability, customers may need to pay additional shipping charges for re-dispatch.
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Damaged or Lost Packages
If your package arrives damaged, contact us within 48 hours with photos.
